Why Is My HSBC Secure Key Not Working?

How do I reset my HSBC Secure Key?

To do this, start logging on to online banking and enter your username.

On the next screen, select ‘Forgotten your Secure Key PIN’.

Follow the onscreen instructions and you’ll be given a PIN reset code.

Once you have the code, press the green button lightly and quickly – do not hold it down..

How do I get a security code for my HSBC app?

Launch the HSBC Mobile Banking App from your smart phone. Select the ‘Generate Security Code’ button from the home screen. Select the ‘Re-authentication Security Code’ tab. Enter your Security Device passcode and select ‘Generate.

Is HSBC Mobile Banking Safe?

HSBC Internet Banking provides a high level of security whether you log on using a desktop computer or a mobile device. However, as always it is your responsibility to take all reasonable precautions to prevent the fraudulent use of your security information.

Can you have HSBC app on two phones?

No. For security reasons, your Digital Security Device can only be registered to one phone at a time, and only one Digital Security Device can be registered to any one smartphone.

How do I use my HSBC security device?

Using your Security DevicePress and hold for 2 seconds to turn on the device.Enter your PIN.Press once to delete one character, press and hold to clear the screen.After you’ve entered your PIN and you see the ‘HSBC’ screen, press the green button again to generate a log on security code.More items…

How do I get an HSBC transaction code?

Launch the HSBC Mobile Banking app from your smart phone. Select the ‘Generate Security Code’ button from the home screen. Select the ‘Transaction Security Code’ tab. 5 digits of receiving account number B.

How do I send a secure message to HSBC?

To compose a new secure message, log in via the ‘Sign-In’ page to create your new message. New emails can only be sent to HSBC representatives who are enabled to use SecureMail. Once the message is complete, click on the ‘Send Secure’ button.

How do I activate my HSBC Secure Key?

Activate your Digital Secure KeyFollow the instructions on-screen to log on to the HSBC Mobile Banking app.Enter your username.Answer your memorable question and the requested characters from your password, select ‘continue’You will be prompted to activate your Digital Secure Key now or later, choose ‘activate now’More items…

How do I order a security device HSBC?

How can I order and activate security token?Log on to Personal Internet Banking by verifying your password.Click “Order Security Device”Confirm with “Order Security Device”Your order has been successfully received. … Click “Continue to your accounts” to continue access to your accounts.

Can I use someone else’s Secure Key HSBC?

No, you can’t use someone else’s Secure Key. Only one Secure Key can be activated and linked to each customer.

What is the 6 letter code HSBC?

The single-use passcode is the 6 digit numerical code generated. by Secure Key, that allows you to access your. HSBC France accounts on Internet banking and on your mobile. It has a limited period of use.

What is a physical secure key HSBC?

The Secure Key generates a temporary code which you then use to access mobile and online banking. To generate the code, you need a PIN or password known only by you – or you can use Touch ID or Face ID if your Apple device has these features. The Secure Key means only you can access your accounts.